fe33 Privacy Policy — How We Handle Your Personal Data
At fe33, protecting the personal information of every player across Dhaka, Chittagong, Sylhet, and beyond is a core commitment. This Privacy Policy explains precisely what data we collect, why we collect it, how it is stored and secured, and what rights you hold over your information.
Contents
1 Introduction
fe33 ("we", "us", "our") operates Bangladesh's leading online betting and casino platform at https://fe33.io. We are committed to safeguarding the privacy and personal data of every registered user ("you", "your") and every visitor to our platform. This Privacy Policy sets out in full and transparent terms the personal information we collect, the purposes for which we use it, the parties with whom we may share it, the measures we take to protect it, and the rights you hold in respect of your personal data.
This Privacy Policy forms part of the contractual relationship between you and fe33, alongside our Terms & Conditions and Responsible Gaming Policy. By accessing or using the fe33 platform, you acknowledge that you have read, understood, and accepted the data practices described in this document. If you do not agree with any part of this policy, you should discontinue use of the platform immediately.
This Privacy Policy applies to all personal data collected through the fe33 website, mobile browser interface, customer support channels, and any other means by which you interact with the fe33 platform. It does not apply to third-party websites or services that may be linked from our platform.
2 Personal Data We Collect
fe33 collects personal data that is necessary to provide you with a safe, compliant, and high-quality betting and gaming experience. The categories of personal data we collect are described below:
2.1 Identity and Contact Data
- Full legal name as it appears on your government-issued identification document.
- Date of birth (used for mandatory age verification — all users must be 21 or older).
- Gender (optional, collected during registration).
- Email address (primary communication channel).
- Mobile phone number (used for account verification and transaction alerts).
- Residential address including city, district, and postal code within Bangladesh.
2.2 Verification and KYC Data
- Copies of government-issued photo identification (National ID Card, Passport, or Driving Licence).
- Proof of address documents (utility bills, bank statements dated within 3 months).
- Proof of payment method (photographs or screenshots of mobile wallet registered in your name, e.g., bKash, Nagad, Rocket, Upay).
- Source of funds documentation where required by our compliance team under anti-money-laundering obligations.
2.3 Financial and Transaction Data
- Payment method details (mobile wallet numbers, bank account identifiers — full account credentials are never stored by fe33).
- Deposit and withdrawal transaction records including amounts in Bangladeshi Taka (৳), timestamps, and reference numbers.
- Betting and gaming history including wager amounts, game types, outcomes, and net win/loss records.
- Bonus and promotional credit records.
2.4 Technical and Usage Data
- IP address and approximate geolocation derived from IP.
- Device type, operating system, browser type and version.
- Session duration, pages viewed, features used, and navigation paths within the platform.
- Log data including access times, error logs, and platform performance metrics associated with your session.
2.5 Communications Data
- Records of communications between you and fe33 customer support, including live chat transcripts, emails, and support ticket submissions.
- Feedback, survey responses, or complaints submitted through the platform or by email.
fe33 does not collect or store full payment card numbers, CVV codes, or mobile banking PINs. All sensitive payment credentials are handled exclusively by our certified payment processing partners using their own secure infrastructure.
3 How We Collect Your Data
fe33 collects personal data through the following means:
3.1 Direct Collection
You provide data directly to fe33 when you register an account, complete identity verification (KYC), make a deposit or withdrawal request, contact our customer support team, submit feedback or a complaint, or respond to a promotion or survey.
3.2 Automated Collection
When you access and use the fe33 platform, certain technical and usage data is collected automatically through cookies, web beacons, server log files, and similar tracking technologies. This data helps us operate the platform efficiently, detect fraud, and personalise your experience. Please refer to Section 7 (Cookies & Tracking) for full details.
3.3 Third-Party Collection
We may receive data about you from third parties in the following contexts:
- Payment providers (bKash, Nagad, Rocket, Upay, Visa, Mastercard, and partner banks) may share transaction confirmation data with fe33 to verify deposits and withdrawals.
- Identity verification services may share verification outcomes when you complete KYC through an integrated third-party verification tool.
- Fraud prevention and anti-money-laundering screening services may share alerts or risk scores associated with your identity or payment methods.
- Game providers (Evolution Gaming, Pragmatic Play, Ezugi, NetEnt, Microgaming, Spribe) may share gameplay session data and RNG audit logs with fe33 for dispute resolution and compliance purposes.
4 How We Use Your Personal Data
fe33 uses the personal data we collect only for legitimate, specified purposes. The table below summarises the key purposes and the data categories used for each:
| Purpose | Data Categories Used |
|---|---|
| Account registration and management | Identity, contact, verification data |
| Age and identity verification (21+ compliance) | Identity, KYC/verification data |
| Processing deposits and withdrawals | Identity, financial/transaction data |
| Providing betting, casino, and gaming services | Identity, transaction, usage data |
| Customer support and dispute resolution | Identity, communications, transaction data |
| Fraud detection and AML compliance | Identity, financial, technical data |
| Responsible gaming monitoring and interventions | Transaction, usage, communications data |
| Platform security and integrity | Technical, usage data |
| Personalised promotions and marketing (where consented) | Identity, transaction, usage data |
| Legal compliance and regulatory obligations | All categories as required |
fe33 does not sell, rent, or otherwise commercialise your personal data to third parties for their own marketing purposes. Your data is used exclusively to operate, secure, and improve the fe33 platform and your experience on it.
5 Legal Basis for Processing
fe33 processes your personal data on one or more of the following legal bases, as applicable to each specific processing activity:
- Contractual necessity: Processing is necessary to perform the contract between you and fe33 — primarily to register your account, accept deposits, process withdrawals, and provide the betting and gaming services you have requested.
- Legal obligation: Processing is required to comply with applicable legal and regulatory obligations, including age verification, identity verification, anti-money-laundering (AML) screening, and record-keeping requirements.
- Legitimate interests: Processing is necessary for fe33's legitimate interests, including fraud prevention, platform security, responsible gaming monitoring, and improving our services — provided those interests are not overridden by your privacy rights.
- Consent: Where processing is based on your consent (for example, receiving promotional and marketing communications), you may withdraw that consent at any time by contacting our support team or updating your communication preferences in your account settings. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.
6 Sharing Your Personal Data
fe33 shares personal data only where necessary and only with trusted parties that are bound by appropriate data protection obligations. The categories of recipients are as follows:
6.1 Payment Service Providers
We share transaction-related identity and financial data with our payment processing partners — including bKash, Nagad, Rocket, Upay, Visa, Mastercard, and partner Bangladeshi banks — to the extent necessary to process your deposits and withdrawals securely and accurately.
6.2 Identity Verification and KYC Providers
We share identity documents and personal details with certified identity verification service providers solely for the purpose of completing mandatory KYC checks. These providers are contractually bound to process your data for no other purpose.
6.3 Game Technology Providers
Certain gameplay session data (such as session ID, game type, wager amounts, and outcomes) may be shared with our game technology partners — Evolution Gaming, Pragmatic Play, Ezugi, NetEnt, Microgaming, and Spribe — for the purposes of game delivery, RNG certification audits, and dispute resolution.
6.4 Fraud Prevention and Compliance Services
We may share identity and transaction data with fraud prevention agencies, AML screening services, and industry-standard responsible gaming databases (such as self-exclusion registries) where required to meet our compliance obligations or to protect the platform from abuse.
6.5 Legal and Regulatory Authorities
We may disclose personal data to law enforcement agencies, regulatory authorities, or courts where we are required to do so by applicable law, or where disclosure is necessary to protect the rights, property, or safety of fe33, its users, or the public.
All third parties with whom fe33 shares personal data are required to implement appropriate technical and organisational security measures and to process your data only in accordance with our instructions and for the purposes stated above.
7 Cookies & Tracking Technologies
fe33 uses cookies and similar tracking technologies to operate the platform, remember your preferences, analyse usage patterns, and detect fraudulent or suspicious activity. The following categories of cookies are used on the fe33 platform:
| Cookie Type | Purpose | Required? |
|---|---|---|
| Strictly Necessary | Session management, login authentication, security tokens, platform functionality essential to delivering the service. | Yes — cannot be disabled |
| Functional | Remembering your language preferences, display settings, and last-visited game categories. | Optional |
| Analytical / Performance | Collecting aggregated data on how users navigate the platform, which features are most used, and where technical errors occur — used to improve the platform. | Optional |
| Fraud & Security | Device fingerprinting and session anomaly detection to identify suspicious access patterns and protect account security. | Yes — cannot be disabled |
You can manage optional cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of the fe33 platform. fe33 does not use advertising or third-party targeting cookies.
8 Data Retention
fe33 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following general retention periods apply:
- Account and identity data: Retained for the lifetime of the active account, plus a minimum of five (5) years following account closure to satisfy AML, KYC, and record-keeping obligations.
- Transaction and financial records: Retained for a minimum of five (5) years from the date of each transaction, in accordance with financial record-keeping standards.
- Customer support communications: Retained for three (3) years from the date of the last communication, unless a longer period is required for an ongoing dispute or legal claim.
- Technical and usage logs: Retained for a rolling period of twelve (12) months, after which they are anonymised or deleted.
- Marketing consent records: Retained until consent is withdrawn, plus a reasonable administrative period to process the withdrawal.
At the end of the applicable retention period, personal data is securely deleted or anonymised in a manner that prevents re-identification. Where anonymisation is not technically feasible, data is securely destroyed.
9 Data Security
fe33 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, disclosure, or alteration. Key security measures include:
- SSL/TLS Encryption: All data transmitted between your device and the fe33 platform is encrypted using industry-standard TLS 1.2 or higher. This ensures that your personal and financial data cannot be intercepted in transit.
- Encrypted Data Storage: Sensitive personal data stored on fe33 servers — including identity documents and financial records — is encrypted at rest using AES-256 encryption.
- Access Controls: Access to personal data within fe33's systems is restricted on a strict need-to-know basis. Staff with data access privileges are subject to confidentiality obligations and regular security training.
- Two-Factor Authentication (2FA): fe33 encourages all users to enable 2FA on their accounts to provide an additional layer of protection against unauthorised access.
- Regular Security Audits: fe33's platform and infrastructure undergo regular internal and third-party security assessments to identify and remediate vulnerabilities.
- Fraud Detection Systems: Automated fraud monitoring systems operate continuously to detect unusual account activity, suspicious login attempts, and anomalous transaction patterns in real time.
Despite our robust security measures, no internet-based platform can guarantee absolute security. You are responsible for maintaining the confidentiality of your own account credentials. fe33 will never ask you for your password by email, live chat, or phone. If you receive any such request, please report it immediately to [email protected].
10 Your Data Rights
As a user of the fe33 platform, you hold the following rights in respect of your personal data. To exercise any of these rights, please contact our support team using the details in Section 15. fe33 will respond to verified requests within thirty (30) calendar days.
You have the right to request a copy of all personal data fe33 holds about you. This is commonly known as a Subject Access Request (SAR). We will provide a structured summary of your data within the required response period.
If any personal data fe33 holds about you is inaccurate or incomplete, you have the right to request that we correct or complete it without undue delay. You may also update certain data directly through your account profile.
You may request that fe33 delete your personal data where it is no longer necessary for the purpose it was collected, where you have withdrawn consent, or where there is no overriding legal basis for continued processing. This right is subject to our legal retention obligations — certain data must be retained even after account closure.
You may request that fe33 restrict the processing of your personal data in certain circumstances — for example, where you contest the accuracy of the data, or where you object to processing but fe33 needs to verify whether its legitimate grounds override your objection.
Where processing is based on your consent or on a contract, and is carried out by automated means, you have the right to receive a copy of your personal data in a structured, commonly used, machine-readable format, and to transmit that data to another controller.
You have the right to object to processing of your personal data where it is carried out on the basis of fe33's legitimate interests. You also have an absolute right to object to the use of your personal data for direct marketing purposes, which fe33 will honour immediately upon receipt of your objection.
Where fe33's processing of your data is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing before the withdrawal. To withdraw consent, contact support or update your preferences in your account settings.
To exercise any of the rights listed above, please email our support team with "Data Rights Request" in the subject line. We may need to verify your identity before processing your request to ensure we do not disclose or alter data belonging to another individual.
11 Children's Privacy and Minimum Age
The fe33 platform is strictly intended for adults aged 21 years and above. fe33 does not knowingly collect personal data from individuals under the age of 21. Registration by or on behalf of a minor is a breach of fe33's Terms & Conditions and is strictly prohibited.
If fe33 becomes aware that personal data has been collected from an individual who was under the age of 21 at the time of collection, we will take immediate steps to close the account, void all associated transactions, and securely delete or quarantine the data in question, subject to any mandatory legal retention requirements.
If you believe that a minor may have registered an account on the fe33 platform, please contact us immediately at [email protected] so that we can investigate and take appropriate action without delay.
Parents and guardians are encouraged to use parental control tools and filtering software to prevent minors from accessing online gambling platforms. fe33 strongly supports third-party services such as internet filtering tools that restrict access to gambling websites for minors.
12 Third-Party Links
The fe33 platform may from time to time contain references to or integrations with third-party services, including payment gateways and game providers. While fe33 takes care to work only with reputable partners, we do not control the privacy practices of third-party services and cannot be responsible for the content of their privacy policies.
When you interact directly with a third-party service — for example, when completing a payment via your bKash or Nagad app — the personal data you provide to that third party is governed by the third party's own privacy policy, not by this document. fe33 strongly encourages you to review the privacy policies of all third-party services you use in connection with your fe33 account.
13 International Data Transfers
fe33 operates primarily within the context of the Bangladesh market. However, certain technical infrastructure, game delivery systems, and support services may be operated from or hosted in jurisdictions outside of Bangladesh. Where personal data is transferred internationally — for example, to game provider servers or cloud infrastructure — fe33 ensures that appropriate safeguards are in place to protect your data to a standard equivalent to the protections described in this Privacy Policy.
Such safeguards may include contractual clauses that bind the recipient to process your data in accordance with applicable privacy standards, the use of certified data centres operating under recognised security frameworks, and technical measures such as encryption at rest and in transit.
fe33 does not transfer personal data to jurisdictions that are recognised as offering inadequate data protection without first implementing appropriate contractual or technical safeguards to ensure your data remains protected.
14 Updates to This Privacy Policy
fe33 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform features. When material changes are made, we will provide notice to registered users via the email address associated with their account and/or through a prominent notice on the platform, at least seven (7) calendar days before the updated policy takes effect.
The "Last Updated" date at the top of this document will be revised each time changes are made. We encourage you to review this Privacy Policy periodically to stay informed about how fe33 handles your personal data. Your continued use of the fe33 platform after the effective date of any update constitutes your acceptance of the revised Privacy Policy.
15 Contact Us
If you have any questions, concerns, or requests relating to this Privacy Policy or the way in which fe33 handles your personal data, please contact our dedicated support team using the details below:
- Email: [email protected] (plain text — not a clickable link)
- Subject Line for Data Requests: "Privacy / Data Rights Request – [Your Registered Username]"
- Support Hours: Daily, 9:00 AM – 1:00 AM Bangladesh Standard Time (BST, UTC+6)
- Response Time: fe33 aims to acknowledge all privacy-related enquiries within 48 hours and to provide a full response within 30 calendar days of receiving a verified request.
For responsible gaming support, self-exclusion requests, or deposit limit adjustments, please visit our Responsible Gaming page or contact us directly at the address above.
Our Privacy Commitments to You
Six core principles that define how fe33 approaches personal data — from collection through to deletion.
SSL-Encrypted Platform
Every connection to the fe33 platform is secured with TLS encryption. Your personal information, account credentials, and financial data travel over an encrypted channel — protecting you from interception at every step.
We Never Sell Your Data
fe33 does not sell, rent, or trade your personal data to third-party marketers or data brokers under any circumstances. Your information is used solely to deliver, secure, and improve the fe33 experience.
You Control Your Data
From access requests to erasure, fe33 honours your full suite of data rights. You can request a copy of your data, ask us to correct inaccuracies, or withdraw marketing consent at any time — no questions asked.
Clear Retention Limits
fe33 does not hold your personal data indefinitely. Defined retention periods apply to every data category, and when those periods expire, data is securely deleted or anonymised — never kept "just in case".
Trusted Partner Standards
Every third party that receives your data — from payment processors to game providers — is contractually bound to protect it. We only work with partners who meet our security and privacy standards.
Transparent Policy Updates
When this Privacy Policy changes in a material way, fe33 notifies registered users by email at least seven days before the update takes effect — giving you time to review, ask questions, or close your account if you choose.
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